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Follow the links below to find material targeted to the unit's elements, performance criteria, required skills and knowledge

Elements and Performance Criteria

1. Plan ICT system changes
   • Research and develop change procedures and conventions
   • Develop ICT change management plan
   • Identify key personnel responsible for change management policy and procedures
   • Train staff and management in change management procedures and policies
   • Evaluate current ICT system to determine changing user or business patterns
   • Identify key personnel responsible for authorising and implementing change management plan
2. Identify technology system change needs
   • Determine current ICT benchmarks
   • Compare identified needs against performance benchmarks to identify possible changes
   • Assess proposed changes to determine impact
   • Notify key personnel of necessary change
3. Implement change
   • Plan change schedule
   • Prioritise changes and allocate resources
   • Implement change management plan and procedures
   • Involve stakeholders in the implementation process
   • Capture new performance benchmarks to measure changes
   • Ensure appropriate liaison methods are used
   • Identify training requirements
   • Notify stakeholders of change
4. Monitor and review implementation
   • Measure change performance against new benchmarks
   • Submit performance results to stakeholders
   • Obtain sign-off on changes
   • Provide appropriate documentation and reporting

Performance Evidence

Evidence of the ability to:

identify and plan information and communications technology (ICT) system changes

implement, monitor and review ICT system changes, including:

applying guidelines and policies to the change management process

maintaining appropriate version control

maintaining compliance with existing accessibility and other policies.

Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.

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Knowledge Evidence

To complete the unit requirements safely and effectively, the individual must:

discuss key change management principles

compare and contrast key functions and features of current information technology systems

describe internet and internetworking architecture

explain principles and structure of performance benchmarking

analyse server access security procedures and general security issues relating to a particular operating system

discuss methods of communicating change to stakeholders.

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